• In stock orders ship within 24 hours.
• Orders placed after 12:00pm on Fridays, Saturdays, or Sundays will not be processed until the following business day.
• Weekend orders will be processed the next business day.
• If a part is not in stock and must be ordered from the manufacturer, it usually takes 2-3 days to arrive to us and will be promptly shipped to you. Most of the orders are shipped complete within 2-3 business days. A few of the parts ordered from the manufacturer may take up to 7-10 business days to arrive and will shipped to you immediately. Please contact us for availability.
• Depending upon location, ground shipments usually take 2-7 days.
• Orders over $300.00 must be signed for upon delivery.
• Your order may be shipped per Expedited shipping for an additional cost.
• Oversized shipments and sheet metal orders may cost more than what is quoted at checkout. Freight rates are variable and this is a preliminary estimate only. You will be contacted for rate corrections prior to shipping, if necessary.
• It is the customer's responsibility to inspect all freight orders. If you receive a freight order with damage please contact us and do not accept the part or sign the packing slip. In the event, a damaged freight package is signed for, we are unable to guarantee a full refund.
• We cannot guarantee transit times for freight orders
• Shipping Carrier substitutions may be made at our determination in an attempt to reduce shipping cost to the customer.
• In the unlikely event that a part has been placed on backorder or discontinued, we will do our best to try and find one for you as quickly as possible.
• We may cancel parts from your order that are on national backorder or that have been discontinued from GM. At this point the balance of your order, and any remaining parts on your order will be shipped.
• We do not ship COD orders.
• Shipping charges will not be refunded on returned parts, as the shipping is a service rendered and cannot be refunded.
• We are unable to cancel orders once they have been placed. You are notified of this during the checkout process.
  The exception to cancelling your order is if the total order price has increased from what was originally calculated at checkout. Either a Part price increase making the total of your cart more than the original order or a shipping charge increase due to oversized parts not qualifying for free shipping. If this happens you will be asked to approve the changes or cancel the order.
• Requested cancelation will result in a 25% restocking fee.

Local Pickups

• Once your order is ready, you will receive an email confirmation with instructions for pickup.
• If you have not received a confirmation email, please contact us before driving to our facility. Some parts may have been special ordered, and we want to ensure all your parts are present.
• Please have your ID and order information ready when you arrive.
• Local pickups are subject to our normal Returns Policy.

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Warranty

The warranty on the GM OEM / AC DELCO Parts sold on this website is 12 Months/12,000 miles whichever comes first. There are 2 ways for you to get the part replaced.

1. E-mail us at [email protected] for a copy of the Dealer Invoice pertaining to your online order and find a dealer locally near you willing to warranty the part. A copy of the dealer invoice, your complete VIN number and current mileage are required. (Not all dealers will warranty parts they did not sell. It is at their discretion.)

2. E-mail us at [email protected] letting us know your part is defective. Then place another order by part number on the website using your old order receipt as reference to identify the correct part number. On the new order put in the comments section this is a replacement part and reference the original order number. Once you replace your defective part you must package the part in the same packaging you received the replacement part including all GM labels and markings. Include a copy of your invoice, your VIN, current mileage and what is wrong with the part. Send the package back (at your expense) within 30 days following the return procedure listed under policies on the website.

Returns Policy

• If you provided your VIN during checkout, you are covered by our 100% compatibility guarantee. If the part you receive does not match your vehicle, we will cover return shipping expenses and will exchange or fully refund the product within 30 days of receipt.
• If you did not provide your VIN at the time of order, return shipping is the responsibility of the buyer and you will be subject to a 35% restocking fee.
• Returns under $10 are not returnable.
• Returns must be mailed back to us, as confirmed by a carrier scan on the tracking number, within 30 days of receiving the item.
• Parts should be returned in the original packaging in a resalable condition.
• Return shipping is the responsibility of the buyer unless in the case of wrong parts received, damage, or defects.
• If you received a damaged part or something you did not order, please contact us with images prior to mailing.
• If you received a defective part, please call 866-490-2313 prior to mailing. Many parts require programming to function properly.
• We cannot accept damaged or defective returns if you used a freight forwarder or hand carry to export this out of the country.
• We reserve the right to refuse returns that do not meet the above criteria.
• We cannot take back used parts.
• We cannot take back installed or tried parts.
• Electronic parts are not returnable.
• No return on any electrical parts even if the package is unopened. An electrical item is anything that has power to it or through it.
• If the part number label is damaged or missing, returns will not be accepted.
• We do reserve the right to refuse and return any parts we find have been installed, are used, or do not meet the above criteria.
• Return requests need to be within 30 days of receipt.
• Most returns are subject to a 25% restocking fee.
• For freight orders customers must arrange return shipping.

Return Procedure

• To begin a return, contact us here
• Once we authorize a return we will send you a return label. Tape the return label over the original shipping label.
• Repackage the part in the box it came in. DO NOT WRITE ON THE BOX
• Please do not cover any part numbers or other labels on the box.

Cancellation Policy

• An order or a portion of an order may be canceled up until the time it is shipped and no longer in our possession.
• If the canceled part was special ordered from the manufacturer a return fee of 25% may apply.

Core Return Policy

• Cores must be returned within 30 days. (at your expense)
• Cores must be a factory OEM part in the original GM box or package. Aftermarket cores or cores without the GM package will not be accepted. Aftermarket cores or cores without the GM packaging that are returned to us will be thrown away and no credit given. We will not ship unaccepted cores back to you. GM will not accept aftermarket cores.
• Cores must not have any physical damage to receive credit.

Damaged/Lost Items

• We purchase shipping protection for every order at no extra cost to you. If your order is lost or damaged please follow the link in your shipment confirmation email and file a claim with Extend. Or click here.